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At Warehouse Pallet Liquidators, we are committed to transparency and fairness in every transaction. Because we specialize in liquidation pallets, wholesale truckloads, customer returns, and overstock inventory, all sales are considered wholesale purchases and are subject to the terms outlined below.
By placing an order with us, you acknowledge and agree to this Returns & Refund Policy.
Product Condition: New & Slightly Used
Our inventory may include a mix of new, open-box, customer-returned, shelf-pull, and slightly used merchandise. Product packaging may show signs of handling, storage, or transit wear.
Inspection Window: 30 Days
Customers have (30) days from the date of delivery to inspect their shipment and report any qualifying issues.
Due to the nature of liquidation and wholesale inventory, all sales are final unless otherwise stated.
Returns are not accepted for:
Change of mind
Resale performance or profitability concerns
Minor product variations
Cosmetic packaging damage
Normal liquidation inventory inconsistencies
For pallets or truckloads sold with a manifest:
Minor variations in item count, brands, models, or condition are considered normal.
Claims may be submitted only when there is a verified discrepancy representing 25% or more of the manifested value.
Customers must provide clear photo and video documentation of the pallet upon delivery and during unboxing.
All discrepancy claims must be submitted within the 30 days inspection window.
While we strive for accuracy, manifests are not guaranteed to be 100% accurate due to the nature of liquidation inventory.
All shipments are transported by third-party freight carriers.
Customers are responsible for:
Inspecting the shipment before signing the delivery receipt.
Noting any visible damage on the carrier’s paperwork.
Taking photographs of any damaged areas.
Any freight-related damage must be reported within 48 hours of delivery with supporting documentation.
Warehouse Pallet Liquidators is not responsible for delays, mishandling, or damage caused by freight carriers after the shipment leaves our facility.
Customers acknowledge that merchandise may consist of:
Customer returns
Overstock inventory
Shelf pulls
Undeliverable packages
Clearance merchandise
As a result:
Items may be new, slightly used, refurbished, or untested.
Original packaging may be missing or damaged.
Product assortment and quantities may vary.
No guarantee is made regarding the condition of individual items unless specifically stated in the product listing.
Returns may only be authorized if:
The wrong pallet or truckload was shipped.
There is a verified major discrepancy supported by evidence.
The claim is submitted within the 30 day inspection window.
All returns require prior authorization from our support team. Unauthorized returns will not be accepted.
If a claim is approved:
Refunds will be issued to the original payment method.
Processing time is typically 30 business days after approval.
Shipping and freight charges are non-refundable.
Partial refunds may be issued when appropriate.
Customers are responsible for:
Inspecting shipments immediately upon delivery.
Reporting issues within the inspection period.
Understanding the risks associated with liquidation inventory purchases.
Properly storing and handling merchandise after delivery.
For claims, returns, or assistance, please contact us:
Email: info@warehousepalletliquidators.com
Phone: +1 (430) 800-5329
WhatsApp: +1 (438) 455-7468
Our team is committed to reviewing all claims fairly and providing prompt, professional support.
By purchasing from Warehouse Pallet Liquidators, you acknowledge that liquidation inventory carries inherent risks and agree that this policy governs all returns, refunds, claims, and disputes.
At Warehouse Pallet Liquidators, we specialize in wholesale liquidation pallets sourced directly from trusted retailers and manufacturers.