At Warehouse Pallet Liquidators, we value transparency and fairness in every transaction. Because we deal in liquidation pallets, wholesale truckloads, and bulk merchandise, all sales are considered wholesale and resale inventory purchases, and our policy reflects the nature of this business model.

By placing an order with us, you acknowledge and agree to the terms below.

1. General Returns Policy

All pallet and truckload sales are final unless otherwise stated. Due to the nature of liquidation inventory, returns are limited and only accepted in specific situations outlined in this policy.

Returns are not based on change of mind, resale difficulty, or minor item variation within a pallet.

2. Manifested Inventory Discrepancies

For pallets or truckloads sold with a manifest:

• Minor variances in item count, brand mix, or product condition are considered normal in liquidation sourcing.

• A claim may only be submitted if there is a significant discrepancy (25% or more missing value) compared to the listed manifest.

• Customers must provide photo/video evidence of the entire pallet upon arrival and during unboxing.

• Claims must be submitted within 48–72 hours of delivery.

We do not guarantee 100% accuracy of manifests due to the nature of liquidation goods sourced from retail returns, shelf pulls, and overstock inventory.

3. Damaged or Freight-Related Issues

All pallets and truckloads are shipped via third-party freight carriers.

• Customers must inspect shipments upon arrival before signing the delivery receipt.

• Any visible damage must be noted on the delivery paperwork at the time of receipt.

• If damage is discovered after delivery, it must be reported within 24–48 hours with supporting photos.

• Claims for freight damage without documented proof at delivery may not be approved.

We are not responsible for delays, mishandling, or damage caused by freight carriers once the shipment has left our facility.

4. Liquidation Inventory Condition

Customers understand that all merchandise is:

• Customer returns

• Overstock inventory

• Shelf pulls

• Undeliverable or clearance goods

As a result:

• Items may be new, used, refurbished, or untested

• Packaging may be damaged or missing

• Product variations within pallets are expected

No guarantee is made on individual item condition unless specifically stated.

5. Approved Returns (Limited Cases)

Returns may only be accepted if:

• The pallet was delivered incorrectly (wrong order shipped)

• There is verified major discrepancy supported by evidence

• The issue was reported within the required time window

Approved returns must be authorized by our support team before shipment back. Unauthorized returns will not be accepted.

6. Refunds

If a refund is approved:

• Refunds are issued to the original payment method

• Processing time is typically 3–7 business days

• Shipping and freight costs are non-refundable

• Partial refunds may apply depending on the case review

7. Customer Responsibility

Customers are responsible for:

• Inspecting freight upon delivery

• Documenting issues immediately

• Understanding liquidation risk before purchase

• Ensuring proper handling and storage of inventory

8. Contact & Support

For claims, disputes, or assistance:

Email: info@warehousepalletliquidators.com
Phone: +1 (430) 800-5329
WhatsApp: +1 (438) 455-7468

Our team reviews all cases fairly and works to maintain a transparent and professional resolution process.

Agreement

By purchasing from Warehouse Pallet Liquidators, you agree that all liquidation purchases carry inherent risk and that this policy governs all returns, refunds, and disputes.