At Warehouse Pallet Liquidators, we want every customer to buy with confidence. This policy explains how returns, refunds and claims work for all orders placed on warehousepalletliquidators.com.

30-Day Return Window

You may return any item purchased from Warehouse Pallet Liquidators within 30 days of the delivery date. We accept returns of both defective and non-defective items, including items you simply decided not to keep.

To be returned, items must be in the condition in which they were delivered, with all merchandise and manifest paperwork included.

Product Condition

We sell both new and used merchandise. Our inventory may include new, open-box, customer-returned, shelf-pull, overstock, clearance and slightly used items. Packaging may show signs of handling, storage or transit wear, and original packaging may be missing. The condition of each pallet, truckload or item is described on its product listing.

How to Start a Return

All returns require authorization before shipping anything back. To request a return:

1. Email info@warehousepalletliquidators.com or call +1 (430) 368-1076 within 30 days of delivery.
2. Include your order number and, where relevant, photos of the item or pallet.
3. We will reply with a Return Authorization (RA) number and full return instructions.

Please write your RA number on the outside of the shipment. Returns sent without authorization may be delayed.

Return Method, Shipping Costs and Fees

• Method: returns are made by mail or freight to the return address below.
• Return shipping: the customer is responsible for the cost of return shipping. We do not include a prepaid return label.
• Restocking fee: none. We do not charge a restocking fee on any return.
• If the fault is ours — the wrong pallet or truckload was shipped, or the item is defective or not as described — we will cover the return shipping cost or arrange collection at our expense.

Return Address

Warehouse Pallet Liquidators
2817 Berry Rd
Houston, TX 77093
United States

Please do not ship a return to this address until you have received a Return Authorization number.

Refunds

• Refunds are issued to the original payment method.
• Refunds are processed within 14 business days of us receiving and inspecting your return.
• The full purchase price of returned merchandise is refunded. Original outbound shipping and freight charges are non-refundable except where the return is due to our error or a defective item.
• Partial refunds may be issued where only part of an order is returned.

Freight Damage

Most pallets and truckloads are delivered by third-party freight carriers. If your shipment arrives visibly damaged, please:

• Inspect the shipment before signing the delivery receipt.
• Note any visible damage on the carrier’s paperwork.
• Photograph the damage.
• Contact us within 48 hours of delivery so we can file a carrier claim on your behalf.

Reporting freight damage within 48 hours helps us recover from the carrier, but it does not reduce your 30-day right to return the goods to us.

Manifested Inventory

Where a pallet or truckload is sold with a manifest, minor variations in item count, brands, models or condition are normal in liquidation inventory and manifests are not guaranteed to be 100% accurate. If the shipment you receive differs substantially from the manifest, contact us within the 30-day window with photos and we will make it right through a partial refund, replacement or full return.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have not yet shipped can be cancelled for a full refund.

Contact Us

For any question about a return, refund or claim:

• Email: info@warehousepalletliquidators.com
• Phone: +1 (430) 368-1076
• WhatsApp: +1 (430) 368-1076
• Address: 2817 Berry Rd, Houston, TX 77093, United States

Our team reviews every claim fairly and responds promptly.